Shipping & Return Policy

KAJIRO SHIPPING POLICY
Effective Date: 23.02.2025

1. Shipping Timeframes

  • Processing time: Orders take 3-5 business days to process.

  • Estimated delivery: Varies by location but typically 5-15 business days.

2. Shipping Costs

  • Free shipping on orders over €100

  • Shipping fees are calculated at checkout.

3. Couriers Used

  • DHL, FedEx, and local Bulgarian couriers.

4. Tracking & Delivery Issues

  • A tracking number will be provided once your order ships.

  • KAJIRO is not responsible for lost/stolen packages but will assist in resolving issues with the courier.

  • International orders may be subject to customs duties (paid by the customer).

For shipping inquiries, email contact@kajirooffical.com

KAJIRO REFUND & RETURN POLICY
Effective Date: 23.02.2025

1. Eligibility for Returns

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • Custom or personalized items cannot be returned unless defective or incorrect.

  • Proof of purchase is required for all returns.

2. Refund Process

  • Contact contact@kajiro.net with your order number and reason for return.

  • If approved, you will receive a return shipping address.

  • Customers are responsible for return shipping costs unless the item is defective.

  • Refunds are processed within 5-10 business days after receiving the returned item.

3. Exchanges

Exchanges are only allowed for defective or damaged items.

  • Sizing issues are considered defective only if the product does not match the provided sizing guide.

4. Non-Returnable Items

  • Gift cards.

  • Sale items or promotional products.

For return requests, email contact@kajirooffical.com